This program is an engaging two-day session where participants develop emotional intelligence to increase their effectiveness at the "people side" of work. The course features a unique approach to working with passion and excitement that's been effective for hundreds of professionals from six continents. The methodology comes from a curriculum called "Self-Science," identified in Daniel Goleman's 1995 best-selling book, Emotional Intelligence, as one of two models for teaching EQ. This approach is research-based, time-tested, and proven effective.

Agenda

• Know Yourself: Increase self-awareness and your ability to decode the hidden language of emotions.
• Choose Yourself: Increased ability to assess your options, follow your intentions to walk the talk.
• Give Yourself: Build loyalty through empathy and engage the power of intrinsic motivation.

Synopsis

During a period of rapid change and complexity, organisations are finding they need more staff who can engage others to work effectively as a team and therefore, create a better future. Most employees have a high level of expertise on the technical side of their work, but few have substantial training on the human side of the job. Employees are frequently uninspired and de-motivated as performance expectations are always being emphasised which continually keeps them on their toes. Emotional intelligence provides powerful insights and tools essential for transforming the workplace to one where people enjoy their work, find passion in what they are doing while building synergistic relationships resulting in a productive and stimulating environment.

Emotional intelligence (or "EQ") is the capacity to effectively use emotions, and it's a key differentiating factor of successful people. Why? Because relationships are at the heart of workplace performance, and EQ skills are what makes effective relationships thrive.

Key Learning Objectives

• Participants will learn to be more conscious of their own emotions and how they are projected as well as be sensitised to the projections of others.
• Participants will learn to recognise their unconscious habits so as to take action on these auto-pilot patterns.
• Participants will understand and value their own resources and how they can use them optimally.
• Participants will be able to use practical tips and techniques that would enable them to have better control of their impulses and exercise self-control.
• Participants will learn tools that will assist them to dissipate toxic emotions in minutes and at the same time alter beliefs that have plagued their progress.
• To be aware of one's present values, attitude and behavior and its consequent impact on others.
• Participants will practice empathic listening and communication and how it impacts when dealing with feedback and performance reviews.
• Participants will learn the difference between positive reinforcement and negative reinforcement and how this affects their relationship with others.
• Participants will appreciate the value of optimism, how to practice it and make it a feature of their daily practices.
• Participants will be thought the importance of Living & working with purpose and how this mission drives them to be relational and win the hearts and minds of their colleagues.